Attorney Avon Resolves Cross-Border Product Quality Dispute for Norwegian Client

Recently, Avon Zhao, a lawyer in Larry Zhou's legal team at Landing (Shenzhen) Law Office, assisted a Norwegian company in successfully resolving a cross-border product quality dispute with a supplier based in Guangzhou, China, and its Hong Kong affiliate.

The Norwegian client purchased a batch of environmentally friendly goods from the supplier. After the goods entered the local market, quality issues emerged, affecting sales and causing losses.

The supplier was initially unwilling to pay compensation directly, proposing only to offset the amount through future orders or to assist the client in selling the remaining inventory. As the client had lost confidence in the product quality and market prospects, these proposals could not remedy its actual losses, and negotiations reached an impasse.

After accepting the engagement, Attorney Avon reviewed the transaction documents, product feedback, and communications between the parties. She collected and preserved evidence focusing on the product quality issues, the scope of sample confirmation, the supplier's prior representations, and the client's actual losses.

She then issued a demand letter on behalf of the client and entered into negotiations with the counterparty. The supplier responded in writing but maintained its original position. Attorney Avon subsequently issued a formal written opinion, addressing each of the supplier's responses point by point and clearly setting out the liabilities it should bear.

Following several rounds of negotiations, the supplier shifted its position, agreeing to switch from future order credits to direct cash compensation. On the quantum of compensation, Attorney Avon conducted repeated calculations and multiple rounds of negotiations based on the client's actual losses and the supplier's proposed formula, securing a more favorable outcome for the client.

Ultimately, the client accepted the compensation proposed by the counterparty, and the payment has been received in full. The dispute was resolved without the need for litigation.

The client expressed great satisfaction with Attorney Avon's professional judgment and negotiation results. This matter reflects Landing (Shenzhen) Law Office's professional capability in cross-border trade disputes. Faced with the supplier's refusal to pay compensation directly, the lawyer employed multiple approaches to transform the resolution from conditional commercial compensation into actual cash payment, effectively safeguarding the overseas client's legitimate rights and interests.